Our
customer service department recognizes
that customer satisfaction is the lifeline
of our organization. Our agents continue
to challenge themselves by providing
superior
customer
service. They are a valuable resource
at your disposal.
Our success can only be measured by our customer’s
total satisfaction. They strive to make every
customer request a satisfying one. It takes
a great company to achieve success and it
takes great employees to make that possible.
We
not only offer live agents to assist with
your participant’s questions or concerns
via a toll free 800 number, but we offer unlimited
Internet access to their awards status. Participants
can check on their awards card monies, or
their standings regarding inclusion in group
travel incentives.
Olsen-O’Leary
can also create customized links from
our web site to your company's incentive
program. You can track your participant’s
standings and access your program
information via password-protected links.
This technology allows you to follow
the success of your program tracking
your return on investment.
We maintain your participant's database and
provide valuable marketing data that you can
access at will. Think of Olsen-O’Leary
as the busiest member of your marketing team,
constantly working to streamline your efforts
saving you time as well as money.
We
recognize that the core of any program is
the ability to track award performance. Olsen-O’Leary
has dedicated a great deal of time and resources
to simplify this procedure.
We do not expect you to reprogram your system
to be compatible with our computer. Instead
we create a series of templates to allow you
to easily send the data within your existing
file format.
